Verify a load or payment change

Use this page to record who checked a requested change, how they verified it, and who approved the decision.

Keep this record simple and private. Use a shipment or invoice reference—not full bank details, passwords, customer records, or sensitive shipment information. Store completed worksheets in your business's approved private storage.

Change type: What is changing?For example: delivery address, carrier contact, or payment instructions

Shipment or invoice reference

Request channel: How did it arrive?Email, phone, portal, or another route

Verifier: Who checked the request?

Independent contact source: Where did you get the trusted contact details?Use a source your business already had, not the new request

Verification outcome: What was the result?Verified / Hold / Escalate

Approver: Who approved the decision?

Date and time

Unresolved item: What still needs an answer?

What did you check?

Check	Notes or outcome
Which existing business records did you compare?
Who did you reach using the trusted contact details?
Was the change verified, held, or escalated?
Who approved the decision?

Keep physical cargo checks—such as pickup identity, seals, and safe parking—separate from email and account checks. This worksheet supports a verification process; it cannot guarantee prevention of payment fraud or cargo theft.